Written ByDavid HernandezSenior Technical Writer

Reviewed ByPatricia WalshFormer Intuit Technical Support Lead

QuickBooks Error 1328: "Error Updating File" During Install or Update

Clear the Installer Hiccup and Finish Your Install

Error 1328 pops up while QuickBooks Desktop is installing, updating, repairing or uninstalling. The message mentions an error updating a file, often with a path that starts with C:\Config.Msi. The install stops, and you're left wondering whether QuickBooks is half-installed.

This is a Windows Installer problem, not a problem with your license or your company file. The fixes below clear it up for most people in a few minutes.

"Error 1328: Error updating file C:\Config.Msi\PT####.tmp. System error -1072807676."

What's in This Guide:

▶ What Is QuickBooks Error 1328?

▶ Why Does Error 1328 Happen?

▶ How to Prevent Error 1328

▶ FAQs

Print shop owner fixing QuickBooks Error 1328 during installation

What Is QuickBooks Error 1328?

Windows uses a hidden folder called Config.Msi to store temporary files while programs install. If a previous install or update didn't finish cleanly, leftover files in that folder can block the next one, and QuickBooks shows Error 1328. You may see it:

Installing QuickBooks Desktop for the first time
Installing a QuickBooks update or release
Repairing QuickBooks from Control Panel
Uninstalling QuickBooks

Why Does Error 1328 Happen?

Leftover files in Config.Msi

A previous install that was interrupted leaves temporary files behind that conflict with the new install.

Damaged installer download

An incomplete or corrupted download can't write its files properly.

Antivirus blocking the installer

Security software can stop the installer from updating files.

Not enough permissions

Installing without administrator rights can cause file update errors.

A damaged existing QuickBooks install

Updating a broken install sometimes fails until it's repaired or reinstalled.

How to Fix QuickBooks Error 1328, Step by Step

FIX #1

Rename the Config.Msi Folder

Step 1 Open File Explorer and go to your C: drive.

Step 2 Click View and turn on Hidden items. In Windows 11 it's under View > Show > Hidden items.

Step 3 Find the Config.Msi folder. If you can't see it, also untick Hide protected operating system files under Folder Options.

Step 4 Right-click Config.Msi, choose Rename and call it Config.Msi.old.

Step 5 Run the QuickBooks installer or update again.

It's safe. Windows recreates the Config.Msi folder automatically the next time something installs.

FIX #2

Run the QuickBooks Install Diagnostic Tool

Step 1 Open the QuickBooks Tool Hub (download the latest from Intuit if you don't have it).

Step 2 Click Installation Issues, then QuickBooks Install Diagnostic Tool.

Step 3 Let it run. It can take up to 20 minutes and repairs Windows components QuickBooks depends on.

Step 4 Restart your computer and try the install again.

FIX #3

Download a Fresh Installer and Run It as Administrator

Step 1 Delete the installer you downloaded earlier.

Step 2 Download a fresh copy from the official link in your purchase email or our download guides.

Step 3 Right-click the new installer and choose Run as administrator.

FIX #4

Pause Antivirus During the Install

Step 1 Temporarily pause your antivirus protection.

Step 2 Run the installer or update.

Step 3 Turn your antivirus back on as soon as it finishes, and add QuickBooks folders to its exclusions.

FIX #5

Repair or Clean Install QuickBooks

Step 1 Open Control Panel > Programs and Features, select QuickBooks and choose Uninstall/Change > Repair.

Step 2 If the error appears during repair, uninstall QuickBooks completely.

Step 3 Run the Clean Install Tool from the Tool Hub's Installation Issues section.

Step 4 Reinstall QuickBooks with your license and product numbers.

How to Prevent Error 1328

Let installs and updates finish; don't restart or shut down partway through
Download installers only from official links
Restart your computer before installing big updates
Keep at least a few GB of free disk space

Frequently Asked Questions About Error 1328

Does Error 1328 affect my company file?

No. Error 1328 is about installing or updating the program. Your company file isn't touched.

Is it safe to rename the Config.Msi folder?

Yes. It only holds temporary installer files, and Windows recreates it automatically.

Why do I get Error 1328 when updating QuickBooks?

Usually a previous update didn't finish and left files in Config.Msi. Rename the folder, restart and run the update again.

Install Still Failing? Talk to Us.

We're real people who know QuickBooks inside and out.

Phone: (870) 232-6314

Email: info@accountingscart.com

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